Privacy Policy
Milano Kitchen & Bath (“Milano,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit milanokitchenandbaths.com (the “Site”) or contact us for a consultation, estimate, or remodeling service.
By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.
1. Information We Collect
Information you provide to us
When you fill out a contact form, request a free consultation, call our office, or email us, we may collect:
- Your name
- Phone number
- Email address
- Property address or service location
- Project details, such as the type of remodel, budget range, and timeline
- Any other information you choose to include in your message
Information collected automatically
When you browse the Site, certain information may be collected automatically through cookies, web beacons, and similar technologies, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the Site
- Referring website or search terms that led you to the Site
- General location information, such as city or region
2. How We Use Your Information
We use the information we collect to:
- Respond to consultation requests and provide project estimates
- Communicate with you about your remodeling project
- Improve the Site, our services, and the overall user experience
- Send updates or promotional communications, where permitted
- Comply with legal obligations and protect against fraud or misuse of the Site
3. Cookies and Tracking Technologies
The Site may use cookies and similar tools, including services such as Google Analytics and Google Ads, to understand how visitors use the Site and to improve our marketing. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.
4. Third Party Services
We may use trusted third party providers to help operate the Site and our business, including hosting providers, email and communication platforms, review platforms such as Google, Yelp, Angi, Houzz, and Thumbtack, and analytics or advertising services. These providers may collect information consistent with their own privacy policies. We do not control and are not responsible for the privacy practices of third party websites linked from our Site.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business, such as scheduling, hosting, or marketing platforms
- Contractors, vendors, or subcontractors as needed to complete a project you have requested
- Government authorities or legal counsel, if required by law or to protect our rights
- A successor entity in the event of a merger, acquisition, or sale of business assets
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, respond to your requests, and comply with legal, accounting, or reporting requirements.
8. Your Privacy Choices
You may:
- Ask us to update or correct your information by contacting us directly
- Opt out of marketing emails using the unsubscribe link included in those messages
- Request that we delete personal information we hold about you, subject to certain legal exceptions
9. California Privacy Rights
Because Milano Kitchen & Bath is based in California, California residents may have additional rights under state privacy law, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise any of these rights, contact us using the information below.
10. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Site after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Milano Kitchen & Bath 18120 Brookhurst #5, Fountain Valley, CA Phone: (714) 964 8500 Email: milanoca@yahoo.com